Frequently Asked Questions
What payment options do you accept?
Visa, MasterCard & American Express are accepted. Your account will be charged just before your order is shipped. We also accept personal checks, money orders.
How much is the Shipping & Handling Fee?
Shipping & Handling depends on 2 things:
1 - Where the package will be shipped to.
2 - How much the package weighs.
We follow closely to UPS.com & USPS.com rates. What you can do is place an online order but do not complete it and you will be able to see your shipping.
How can i get Free Shipping?
Easy. Orders in the United States $100.00 & over will receive Free Shipping. International Orders $300.00 & over will receive Free Shipping. Click here for full shipping policy.
*On Free Shipping orders Vitalerbs will use the least expensive of the USPS or UPS Ground methods for that particular order.
Can you mark my order as a gift or declare a lesser value for it so that I don't have to pay as much duty or tax?
We can appreciate that you would like to save some money, but NO, we cannot do this. It is not only dishonest, it is against the law. Please note that even if the package is marked as a gift, duties and/or taxes may still be collected at the discretion of your government.